An enquiry is not an order. The scope, price, timeframe and delivery arrangements are agreed before work begins. Your mandatory consumer rights remain protected.
1. Service provider
The service provider is Gurgy Marzouk, an independent sworn translator. Business address: 2 Mystra Street, 2408 Nicosia, Cyprus. Contact boles.gurgy@gmail.com or +357 99 489116. The Greek register name is ΤΖΩΡΤΖΗ ΜΑΡΖΟΥΚ.
Any applicable registration and VAT details must be provided with the quotation before a paid engagement is concluded. This website does not place orders or take payments.
Cyprus register of sworn translators2. Enquiries, quotations and agreement
Calling, emailing or browsing does not by itself create a paid order. An engagement is formed when you and Gurgy confirm the quotation and the work. Keep the confirmation and a copy of these terms.
The written agreement should state the documents, source and target languages, purpose, fees, applicable VAT and third-party charges, payment terms, expected completion date and delivery method. Changes to scope, price or timing need your agreement before additional work is undertaken. Any quotation expiry date will be stated in the quotation.
3. Documents and official requirements
Supply complete, legible documents that you are entitled to share, the correct language direction and the intended receiving authority. Inform Gurgy about your deadline and any spelling, transliteration or formatting requirements before work starts.
Sworn translation, certification of copies, apostille and legalisation are different procedures. The receiving authority determines its requirements. A translation does not authenticate the underlying document, provide legal or medical advice, or guarantee the outcome of an application. Originals, certification or other formalities may be needed.
4. Performance and payment
Services are to be provided with reasonable skill and care and in accordance with applicable sworn-translator duties. Agreed timing depends on timely receipt of the required documents and information. Material issues or delays should be communicated promptly.
Only disclosed and agreed payment arrangements and charges apply. This website has no checkout, payment processor or automatic subscription. Do not send payment-card details by email.
5. Consumer cancellation and withdrawal
If you are a consumer and your service contract is concluded at a distance, such as by email or telephone, or off premises, a statutory 14-day withdrawal period normally starts on the day the contract is concluded. Mandatory exceptions and any statutory extension for missing withdrawal information remain applicable. No reason is required to withdraw.
To withdraw, send an unambiguous statement to boles.gurgy@gmail.com before the deadline. Include your name, contact details and the contract or quotation reference. You may use the optional email template below; any clear withdrawal statement is sufficient.
Starting work during that period requires your express request. If you then withdraw, a proportionate charge for work already supplied is payable only where all legal conditions for that charge are met. The right is lost after full performance of a paid service only if performance began with your prior express consent and acknowledgement of that consequence. Requesting a quotation or accepting these website terms is not that consent.
A withdrawal refund, where due, is made without undue delay and within 14 days after notice, using the original payment method unless you agree otherwise, without a refund fee. Outside a statutory withdrawal right, any cancellation charge must have been disclosed, agreed and lawful. There is no blanket non-refundable fee under these terms.
Open withdrawal email templateOpens your email app. Review and send the message to submit your notice.
6. Corrections and complaints
If you believe a translation contains an error, contact Gurgy with the document and issue so it can be investigated and an appropriate correction or remedy discussed. Reporting promptly helps resolve an issue; it does not shorten any statutory claim period.
Your rights to remedies, refunds or compensation under applicable law remain unaffected. An unresolved complaint may be taken to the Cyprus Consumer Protection Service or an appropriate competent dispute-resolution body. You retain your right to a judicial remedy.
Cyprus Consumer Protection Service — complaints7. Confidentiality and personal data
Document review and translation are carried out personally by Gurgy. Translation work is not assigned to assistants or other translators. Technical hosting and email processing are explained in the privacy notice.
Documents and communications are to be handled confidentially, subject to applicable professional duties and legal disclosure obligations. Share only what is necessary. Before sending health information, criminal records or other sensitive material, agree the lawful conditions and a suitable transfer method.
The privacy notice describes processing, recipients, retention criteria and data-protection rights. When commissioning work for another person or organisation, ensure that you have authority to share the information and that required privacy information has been provided.
8. Website use and external links
Use this website lawfully. Do not interfere with its operation, attempt unauthorised access or misuse contact details. Website text, design and branding are protected by applicable intellectual-property law; statutory permitted uses remain available.
External links lead to independently operated sites whose availability, content and privacy practices are outside Gurgy’s control. Website information may change; confirm the requirements for your particular documents before commissioning work.
9. Applicable law and changes
Cyprus law applies without depriving consumers of mandatory protections under the law that otherwise applies, including applicable protections in their country of habitual residence. These terms do not impose exclusive jurisdiction or restrict access to a court available under mandatory law.
No provision excludes liability or rights that cannot lawfully be excluded. An individual agreement may add specific terms, subject to mandatory law. Updates apply prospectively; an existing engagement remains governed by the terms agreed when concluded unless a lawful change is agreed with you.